Canterbury DHB


Communicating with Patients and their Relatives


Keep the following points in mind when communicating with patients and their relatives:

In This Section

Telephone Advice to Patients



Non New Zealand Residents - Eligibility for Publicly-Funded Healthcare

Telephone Advice to Patients

You must record all significant advice received over the telephone, and the source of that advice, in writing in the patient's Clinical Record.

Note: If the Clinical Record is not readily available at the time, either use the Health Advice by Telephone form (Ref C000841) that is available in all wards, or your personal notebook. You must transfer the information to the Clinical Record as soon as possible.



If you would like to speak to someone for a Māori perspective on an issue, contact:

Hector Matthews
Executive Director, Māori and Pacific Health
Ext 62169
Mobile 027 434 1211

Each CDHB Division has a Māori Advisor whom you can contact through the hospital’s telephone operator.

See also:


There is a team of chaplains - Roman Catholic, Māori, and Ecumenical (all faiths) - available at Christchurch Public Hospital, Christchurch Women’s Hospital, The Princess Margaret Hospital (TMPH), Burwood and Hillmorton.

The chaplains are available Monday to Friday on site within the hospitals and on call for emergency after hours by contacting the operator. Chaplains provide a physical presence, spiritual support and pastoral care for patients and their families, and also staff.

Non New Zealand Residents - Eligibility for Publicly-Funded Healthcare

About this Canterbury DHB document (10799):

Document Owner:

Resident Doctors Support Team (see Who's Who)

Issue Date:

August 2013

Next Review:

April 2015


Note: Only the electronic version is controlled. Once printed, this is no longer a controlled document. Disclaimer

Topic Code: 10799